The pricing is determined based on the average monthly number of inquiries, the complexity of responses required, the available hours for support, and the number of representatives assigned to the page.
Currently, we do not offer chat bot services. However, if we do introduce them in the future, they will be integrated alongside our human response approach.
We respond on various business pages across platforms such as Facebook, Instagram, LinkedIn, YouTube, Twitter, Google Business, Google Play, Apple Store.
We initiate an introductory meeting to familiarize ourselves with your business and proceed to sign an agreement. We then connect to your social media accounts and designate a point of contact for handling inquiries. To ensure a fresh start, we review correspondence from the past six months. Collaboratively, we will prepare response templates and build a database of common questions and answers.
Our approach is primarily focused on written communication, as we have found that 65% of online applicants prefer written correspondence over phone calls, especially in the initial stages. However, if specifically requested, we can accommodate proactive phone calls.
No, our services exclusively revolve around written communication on social networks. Most of our clients have their own sales departments, and we ensure synchronization with them for a seamless customer experience.